What does 0.25 FTE actually mean?
A fraction of a full-time role. 0.25 FTE is about 10 hours a week of senior time, shared between your CMO and your Strategist, including meetings and preparation. It’s the minimum because less than that doesn’t let us work as part of your team. You choose the split, with at least 0.1 for each role, and can scale up from any next quarter.
How do you price work that isn’t on the menu?
We scope it with you and give a low, recommended and high estimate in credits. You choose before any work starts, so there are no open-ended bills.
What if we need more than our credits?
Top up at the same rate, agreed in advance. If it keeps happening, we size your monthly pool up in the next Playbook.
Is there a minimum number of credits?
Yes: 24 credits a month for every 0.1 FTE of senior time, so 60 at the smallest subscription. Senior time sets the direction and credits make it happen, so every subscription includes both.
Can credits cover paid media?
Yes, the management of it. For example, a paid-led month at 60 credits: ads on one channel run and optimised (42), and 18 credits for new ad copy and visuals. Ad spend itself is billed separately, at cost.
What happens to credits we don’t use?
They stay valid for the next quarter, up to one month’s worth, and the oldest credits are used first. If credits go unused two months in a row, your Strategist raises it. At the next Playbook you either plan them in or lower your pool, never below the minimum.
Why is it billed upfront?
Prices are set per month, and each quarter is paid at the start, in line with your Playbook. It lets us reserve senior time and studio capacity for you, and the beta rates are built on it.
How do you use AI?
AI is part of how we work, from research and first drafts to design variations and reporting. It makes the studios faster, so your credits go further. People still make the calls: your Strategist and CMO set the direction, and senior specialists check every piece of work before it reaches you.
Who does the production work?
Our partner studios in South Africa, for content, design, brand, campaigns, tech and events. When a job needs it, we bring in our sister companies in the BrandFormance group: .frank for brand strategy and identity, BrandFormance Live for events and activations. Either way, you deal with GritFuel, and your fractional CMO directs and signs off everything delivered.